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This ESL business lesson plan on complaints begins with a fun warmer. Next, there is an engaging customer question and response which allows learners to see how language is used naturally, before a series of discussion questions.
Following that, participants are presented with a series of hypothetical situations where they consider how they would…
This ESL business lesson plan on complaints begins with a fun warmer. Next, there is an engaging customer question and response which allows learners to see how language is used naturally, before a series of discussion questions.
Following that, participants are presented with a series of hypothetical situations where they consider how they would act, sparking conversation and exploration of the topic.
Afterwards, key language is introduced in a fun, engaging manner to ensure comprehension before the language is used in two detailed role play tasks. Later, there is a reading task which leads into a series of discussion questions. This ESL business lesson plan on complaints finishes with an excellent debate exercise. Activities:
There is an excellent homework task to supplement this awesome ESL business lesson plan on complaints. Students are challenged to view an awesome video which is linked to the topic of the lesson, before being asked to write answers to challenging questions. Activities:
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